We are here to help you. You're not alone.
If you or your family is going through tough times, we’re here to help you keep your kids safe and supported. Jannawi provides counselling, hands-on support, and case management for families with children aged 0–12 who’ve been through abuse.
We work closely with you — sometimes several times a week — and adjust how we help based on what you need. You’ll have a whole team behind you, including child protection experts, family counsellors, and early childhood workers.
Counselling for Kids & Parents
Early Childhood Assessments
Safety Planning & Case Management
Bilingual/Interpretation Help
Advocacy
Playgroups
Parenting Support & Groups
How We Can Help
Keep You and Your Kids Safe
We prioritise child safety. We’ll work with you to understand what’s happening at home, support you through it, and take steps to reduce the harm — especially for your children.
Support You as a Parent
If you’re doing your best to care for your kids in a tough situation, we’re here for you. We’ll stand beside you, help build your confidence, and support your parenting journey.
Be There for the Whole Family
We can work with everyone in your family – including dads, mums, carers, and kids. Our support is flexible and respectful of your culture, and we offer bilingual help if needed.
Connect You With What You Need
You don’t have to figure everything out on your own. We can advocate for you with services like Centrelink, Legal Aid, housing help, court support, NDIS or immigration support – whatever makes things easier.
Understand Your Unique Situation
Every family is different. We listen without judgment and tailor our support to your culture, your experiences, and what matters most to you.
Help Make the Violence Stop
We don’t ignore the harm being done. We work directly with people who are using violence to help them take responsibility and reduce the impact on the family.
Where We Work
Whilst out office is located in Summer Hill Jannawi Family Centre proudly supports children and families across several communities in Sydney. We provide services within the local government areas of Inner West, Canterbury, Canada Bay, Burwood, Strathfield, Georges River, and the City of Sydney.
Our team works in close connection with each community to offer accessible, culturally responsive, and trauma-informed support where it’s needed most.
If you are unsure about whether you reside in our service area, please call us on 02 9750 0500.
Need support right now?
Call 000 for Police and Ambulance help if you are in immediate danger.
Or contact one of these specialised services:
NSW Domestic Violence Line 1800 65 64 63
Child Protection Helpline 13 21 11
Parent Line 1300 1300 52
Kids Helpline 1800 551 800
Lifeline 13 11 14
NSW Rape Crisis Centre 1800 424 017
1800 Respect 1800 737 732
Link2home 1800 152 152
FAQ
What services do you offer for children and families?
We provide free counselling, case management, and support for children and families who are or have experienced trauma, including family, sexual, physical, and emotional abuse, as well as neglect.
How can I access support for domestic and family violence?
You can contact us directly via phone calls or emails for counselling, safety planning, and support with domestic violence and child protection.
Who is eligible to receive services from Jannawi?
We support women, children, families, and individuals who have experienced trauma, abuse, or need help caring for children.
How can I refer someone to Jannawi Family Centre?
Referrals can be made by calling our office at (02) 9750 0500. We do not have an online referral form.
What should I do if I need emergency support?
If you need urgent help, call 000 or contact a local emergency service listed below. Jannawi is not an emergency service.
Are your services confidential?
Yes, all services are confidential. However, we must share information if there are serious concerns about someone’s safety.
Can I get support if I am not a parent or guardian?
If you are worried about a child’s safety, our team can speak with you. If we can’t help, we will connect you with someone who can.
Can I volunteer at Jannawi Family Centre?
Due to the sensitive nature of our work, we do not offer volunteer opportunities.
How do I donate to Jannawi?
You can donate by visiting our website or contacting the centre directly.
Do you provide culturally respectful services?
Yes, we support people from all cultural, religious, and language backgrounds.
Refer Someone
At Jannawi, we welcome referrals from anyone looking for support — whether that’s you, a family member, or a professional. We work with:
- Community members
- Doctors and mental health professionals
- Schools and education staff
- Government and non-government agencies
- Other service providers
To make a referral, get in touch and chat with one of our counselling team.
